Privacy Policy

When you sign up with us, we're gonna need some basics to get you started:

• Personal Details: Name, email, phone number, date of birth - standard stuff so we can reach you about classes or if there's schedule changes.
• Payment Info: Credit card details for membership and session bookings. We use encrypted payment processors, not keeping your full card numbers lying around.
• Health & Fitness Data: Medical history forms, fitness assessments, injury reports - this is crucial for keeping you safe during training. Our coaches need to know if you've got a bum knee or shoulder issues before putting you through high-intensity drills.
• Training Records: Your attendance, progress tracking, performance metrics - helps us and you see how far you've come.
• Photos & Videos: Sometimes we shoot content for social media or promotional stuff. We'll always ask first before using your face in anything public.

We're not in the business of selling your info to random companies. Here's what we actually do with it:

• Running the Gym: Scheduling classes, processing payments, managing memberships - the day-to-day operational stuff.
• Keeping You Safe: Your health info helps our trainers customize workouts and avoid putting you at risk.
• Communication: Sending you updates about schedule changes, new programs, special events, or if we need to cancel a class.
• Improvement: Analyzing trends to figure out what's working and what ain't, so we can offer better programs.
• Legal Stuff: Sometimes we gotta keep records for insurance or legal compliance - comes with running a combat sports facility.

We won't spam you with nonsense. If you're getting emails from us, it's because there's something relevant to your training or membership.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. Here's the breakdown:

• Essential Cookies: These keep the site functional - like remembering you're logged in or items in your cart.
• Analytics: We use tools like Google Analytics to see how people navigate the site, what pages are popular, where folks are getting stuck. Helps us make the website less annoying to use.
• Marketing Pixels: If you've seen our ads pop up after visiting the site - that's remarketing cookies doing their thing. We partner with platforms like Facebook and Google for targeted ads.

You can disable cookies in your browser settings, but some parts of the site might not work properly if you do.

We're selective about who gets access to your data:

• Payment Processors: Companies like Stripe or Square handle transactions securely.
• Insurance Providers: Sometimes required for liability coverage, especially with combat sports training.
• Service Providers: Email platforms, scheduling software, CRM systems - the tools we use to keep things organized.
• Legal Authorities: Only if legally required - like a court order or health & safety investigation.

We don't sell your personal info to third-party marketers. Period. That's not how we roll.

We take security seriously - your data's locked down tighter than our fighters' guard:

• Encryption: All sensitive data is encrypted both in transit and at rest.
• Access Control: Only authorized staff can access member information, and only what they need for their role.
• Regular Backups: Your data's backed up regularly so nothing gets lost.
• Software Updates: We keep our systems patched and updated to protect against vulnerabilities.

That said, no system is 100% bulletproof. We do our best, but can't guarantee absolute security - that's just the reality of the digital world.

Under Canadian privacy laws (PIPEDA), you've got rights when it comes to your personal info:

• Access: You can ask to see what data we have on you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your info? We can do that, though we might need to keep some records for legal or accounting purposes.
• Opt-Out: Don't wanna get marketing emails? Unsubscribe anytime - there's a link at the bottom of every message we send.
• Data Portability: Request a copy of your data in a format you can transfer elsewhere.

To exercise any of these rights, just shoot us an email at info@obsidrixatrealm.info or give us a call at (604) 555-7839. We'll get back to you within a reasonable timeframe.

We don't hold onto your info forever. Here's how long we typically keep different types of data:

• Active Members: As long as you're training with us, we keep your records current and accessible.
• Inactive Members: After you cancel or let your membership lapse, we'll hold basic info for about 2 years in case you wanna come back.
• Financial Records: Tax and accounting requirements mean we keep payment records for 7 years.
• Medical/Waiver Forms: Kept for liability purposes, typically around 7 years from your last session.
• Marketing Lists: If you unsubscribe, we'll remove you promptly but keep a record that you opted out so we don't accidentally re-add you.

If you're under 18 and wanna train with us, we need parental consent - that's non-negotiable. Parents or legal guardians gotta sign the waivers and provide the necessary info.

We take extra care with youth member data and won't use photos or videos of minors in promotional materials without explicit parental permission. Safety and privacy of younger athletes is a priority.

Things change - technology evolves, laws get updated, and we might adjust how we operate. If we make significant changes to this privacy policy, we'll let you know through email or a prominent notice on the website.

The "Last Updated" date at the top of this page shows when we last revised things. We recommend checking back occasionally, especially if you're the type who actually reads this stuff.